‘A pariah’: Harvey Norman chair Gerry Harvey calls for inquiry into ultra-cheap retailers Shein, Temu

Harvey Norman chair Gerry Harvey has proposed a government inquiry into Chinese ultra cheap retailers Shein and Temu, calling them pariahs that don’t pay taxes or employ local people. The recent entry of Shein and Temu in Australia has further intensified competition as they gain market share due to heavy discounting and aggressive social media marketing. They pose as another threat for local retailers already facing pressure from US giant Amazon, which recorded sales of more than $3 billion at its Australian business in 2023. When asked if online players were killing off local businesses, Mr Harvey said: “Yes, yes and yes.” “(Shein and Temu) are a . . . pariah, it’s a very difficult situation for Australian retailers to combat,” he told The West Australian on Thursday. “They never pay any tax here, they don’t employ anyone . . . there should be a government inquiry into it as to what ramifications are there and whether they should or shouldn’t do something about it. “It’s a real worry, do you let it just go or not, I think it’s worth an investigation.” Flagging potential safety concerns, the billionaire businessman said consumers could have “a lot more comfort” buying from trusted brands despite it being slightly more expensive. “But there’s a lot of online retailers selling some of the stuff we sell but it’s unbranded, you don’t know which factory it’s made in,” Mr Harvey said. “Price (is the drawcard). Mind you, the picture (online) looks good, whether the picture is as good as the product might be another thing.” Shein and Temu have been contacted for comment. Recent data from Roy Morgan revealed 3.8 million Australians purchased from Temu in the 12 months to August 2024, while 2 million shopped from Shein. The majority were repeat customers. It estimates Shein and Temu had close to a combined $3 billion in annual sales in the year to last June. Australian Retailers Association chief industry affairs officer Fleur Brown said that while online shopping was showing no signs of slowing down, the majority of consumers preferred an in-store experience. “Around 80 per cent of purchases happen in-store, with shoppers and retailers utilising online tools like click and collect, or virtual shopping assistants, to streamline the purchasing process,” she said. “Retailers are consistently monitoring marketplace competition, and for many, their drawcard continues to be high-quality, locally sourced goods, that make them a stand-out from overseas online competitors.” Mr Harvey’s comments come as Macquarie this week said sales in clothing, footwear and accessories grew just 1.8 per cent across the Christmas trading period. This was after posting a 9.1 per cent increase during the week of Black Friday. “We think this reflects the impact of online, which is dominated by international apparel retailers Amazon, Shein and Temu,” Macquarie said in a note. “The recent popularity and growth in designer dupes, another emerging fashion and apparel market segment, would have adversely impacted local mid-market budget brands.” Macquarie also noted increasing living expenses have crimped discretionary expenditure in 2024. Advisory firm Kroll had also previously said competition from new entrants who have captured significant market share had been a key reason for the collapse of many Australian apparel brands including Oroton and more recently, Noni B’s parent Mosaic Brands. Mr Harvey reckons most retailers had “a very good November/December, probably a bit better than we all expected”. “That would mean that it’s going to be quite difficult for the Reserve Bank to lower interest rates as quick as they might’ve hoped,” he said. Mr Harvey expects the rest of the year to be “okay”. “You’ve got January sales then it falls away in February, and then it starts to pick up from March onwards,” he said. Harvey Norman is set to release half-year results at the end of February.